Refund & Returns
April 16, 2025
Do you offer returns?
All sales are final. We do not accept returns, exchanges, or refunds. Please note, Dear Me reserves the right to refuse all returns.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged or missing products within 14 days of receipt of the package.
To request a replacement, please email us at hello@dearme.us with the following:
- Clear photos of the issue
- A copy or image of the original packing slip
If your order has not yet shipped, you may cancel it at any time for a full refund. Please contact us at hello@dearme.us for assistance.
Tracking number confirms delivered, but you haven’t received it?
If your tracking number shows as delivered to the address provided at checkout but you did not receive the package, unfortunately we are unable to issue a refund or replacement.
We highly recommend adding shipping protection to your order during checkout to cover any unforeseen situations.
Dear Me is not responsible for packages that are lost, stolen, or marked as delivered by the carrier but not received. Please ensure shipping protection is added to your order at checkout to be eligible for claims
Can I get a refund?
If your item arrives damaged or defective (e.g., leaking bottle, malfunction, broken), we will only send a replacement. Please contact us at hello@dearme.us within 14 days of the purchase date. Be sure to include your order number (which begins with “#”) in the subject line, along with photo documentation of the issue — and we’ll take care of the rest.
Note: if your order was placed through one of our retail partners, it is subject to their individual return and refund policies. We recommend contacting their customer support directly with your original dated receipt.
Can I return a final sale item?
Items marked as Final Sale at the time of purchase are non-refundable and cannot be returned or exchanged.
How long does it take to process a refund?
You’ll receive an email confirming your refund (or a follow-up from our Customer Care team) within 48 hours after we receive your request.
Refunds are issued to your original form of payment (credit card or bank account). Stripe typically processes refunds within 5–10 business days, but depending on your bank or card issuer, it may take up to 14 business days for the funds to appear on your statement.
If you haven’t received your refund after 14 business days, please contact us at hello@dearme.us.
Customer Care Hours:
9:00 AM – 5:00 PM PT, Monday through Friday (excluding U.S. national holidays).
Dear Me reserves the right to verify refund requests and may request the return of the original product(s) before processing your refund.
Please note: Our refund and return policies may change. For the most up-to-date info, always refer to www.dearme.us.
