Shipping
April 16, 2025
Customer Support Hours
Our Customer Support Team is available Monday through Friday from 9:00 AM to 6:00 PM PT, excluding U.S. national holidays.
Same Day Shipping
Orders placed by 9:00 AM PT (Monday through Friday, excluding U.S.
Which countries do you ship to?
We currently ship only within the United States.
At this time, we do not offer international shipping. If you’re outside of the U.S. and hoping to get your hands on Dear Me, stay tuned! As we grow, we’ll explore new ways to reach you. In the meantime, feel free to email us at hello@dearme.us so we can keep track of interest.
We highly recommend adding shipping protection to your order at checkout. Dear Me is not responsible for shipping delays, lost, or stolen packages once an order has left our facility.
This includes packages marked as “delivered” by the carrier but not received — such as those lost, stolen, or misdelivered after delivery scan.
Once your order ships, delivery time typically ranges from 2–12 business days within the U.S. Please note: during holidays, launches, or restocks, processing and delivery times may be extended.
Shipping Options Within the United States
We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as PO Boxes and APO/FPO addresses.
All orders are processed and shipped Monday through Friday, from 9:00 AM to 6:00 PM PT (excluding U.S. national holidays).
Carrier and Method Selection
We use USPS, UPS, and FedEx for all deliveries, and orders are fulfilled using Pirate Ship for optimal rates. Customers are responsible for all shipping costs, and you will be able to choose your preferred shipping method and rate at checkout.
During select promotional periods, we may offer free shipping. In those cases, orders will be shipped via the most cost-effective method available at the time of processing.
Shipping Timeframes
Shipping timeframes vary depending on the carrier and service selected at checkout. Estimated delivery time typically ranges from 2 to 12 business days, depending on your location and selected service level.
Please note: During peak periods such as holidays or product launches, processing times may take longer.
Important Notes
- We do not currently ship outside of the United States.
- We recommend adding shipping protection to your order at checkout for added peace of mind.
- Dear Me is not responsible for packages once they leave our facility.
How can I check the status of my order?
We’ll keep you updated via email every step of the way. Once your order ships, you’ll receive a tracking number so you can check the status and see when your order is expected to arrive.
We ship using multiple carriers within the U.S., and you’ll be notified via email with tracking details as soon as your package is on the way.
How do I track my order?
For all online orders, you’ll receive a shipping confirmation email that includes your tracking information once your order has been dispatched.
Still have a question? Email us at hello@dearme.us.
What happens if I order something and it is out of stock?
If an item you ordered is out of stock, we’ll contact you directly and issue a refund to your original payment method within 3–5 business days. Please note that depending on your bank’s processing times, it may take up to 10 business days for the refund to appear on your account.
I entered the wrong address. What do I do?
Please contact us immediately at hello@dearme.us or use our live chat. If your order hasn’t already been processed, we may be able to update the shipping address.
If the order is undeliverable or returned to sender due to insufficient or incorrect shipping details, a refund will be issued once we are notified that the order has been returned. Please note that shipping charges are non-refundable. Reach out to customer care for further assistance.
What if I entered the wrong address and someone else received my order?
If the shipping address provided at checkout was incorrect and the package was delivered to that address, we are unfortunately unable to retrieve or refund the order. Once an order is marked as delivered by the carrier, we are no longer responsible for lost or misdelivered packages due to incorrect address submissions.
Please double-check your shipping details before placing your order. If you realize there’s a mistake, contact us immediately at hello@dearme.us — if the order hasn’t shipped yet, we’ll do our best to correct it in time.
There is a problem with my shipment. What do I do?
We highly recommend adding shipping protection insurance at checkout to ensure you’re eligible for a full refund in case your shipment is delayed, lost, or held up with the carrier.
If your shipment is marked as delivered or delayed but you haven’t received it, contact the carrier directly (e.g., USPS, UPS, or FedEx). They may need additional delivery instructions or may require an address update, which could result in extra charges.
Dear Me is not responsible for paying any additional fees caused by an address change or failed delivery attempts. To avoid extra costs, you can ask the carrier to hold the shipment at the nearest pickup location for you.
My order never arrived / Lost or stolen shipments
We strongly recommend adding shipping protection insurance to your order at checkout. This ensures you’re eligible for a full refund if your order is lost, stolen, or never arrives.
Dear Me is not responsible for shipments marked as delivered but not received, or for any lost or stolen packages.
If you believe your package is missing, please contact us at hello@dearme.us. We’ll help file a claim on your behalf. Please allow 7–10 business days for the carrier to complete their investigation.